1. Who handles payments
Paid plans are sold through Waffo Pancake (“Waffo”), our Merchant of Record. Waffo processes your payment, sends your receipt and handles refunds and billing questions on our behalf.
2. Try it free first
The free plan includes daily credits and needs no payment details, so you can find out whether Recorrect Typing works for you before you subscribe.
3. Refund window
- New subscriptions: if you're not satisfied, request a refund within 14 days of your first payment for a full refund.
- Renewals: if you forgot to cancel, request a refund within 7 days of a renewal charge. We'll refund the renewal if you haven't used paid features since it was charged.
- Consumers in the EU and UK have a legal right to withdraw from a purchase within 14 days. If you asked us to start the service during that period, a proportionate amount may be deducted where the law allows.
4. Canceling your subscription
You can cancel at any time from your account: open Manage subscription and choose to cancel. Your paid plan stays active until the end of the current billing period, and you won't be charged again. Apart from the cases above, or where the law requires it, we don't refund unused time in a billing period.
5. How to request a refund
- Use the link in your Waffo receipt email, or sign in to the Waffo billing portal with the email address you paid with.
- Or email support@rectyping.com with the email address on your account and your order number.
- Approved refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank.
When a refund is approved, the related subscription ends and your account moves to the free plan.
6. Failed payments and chargebacks
If a renewal payment fails, Waffo retries it and your paid features stay on during a short grace period. Please contact us before disputing a charge with your bank. We can usually sort things out faster, and a chargeback moves the account to the free plan straight away.
7. Exceptions
Where the law allows, we may decline refund requests that show signs of abuse, such as repeated purchase-and-refund cycles or heavy use followed by a refund request. This doesn't affect your statutory rights.
8. Changes and contact
We may update this policy; changes apply to purchases made after the update. Questions? Email support@rectyping.com.